It’s 1897. Imagine yourself having worked a long week in an office in Boston, penning correspondence, reading over the latest telegrams from branch offices, and overseeing the work of the dozen or so employees you’re responsible for. You’ve likely put in a solid 50 hours this week, which is the norm — you often work […]
Tag Archives: Voices from the Past: South Bend’s Customer Service
The following article appeared in the trade journal The Printer’s Ink for October 1921. It covers in enormous detail the customer service department for South Bend Bait Co. of South Bend, Indiana. If you ever wondered why the firm grew so large so quickly, look no further than the manner in which they tailored letters […]